Tech Support

Technical Support

Based on ISO 9001:2000 system, NGC has established a solid service system as well as a service network throughout the world, providing comprehensive pre-sale, on-sale, and after-sale services for customers when providing high-quality products for customers. This helps customers realize the high availability and low operational cost of drive systems.

Pre-sale service
provide technical consulting, such as specifications and functions of products, new materials, new technologies, and general reviewing of project situations for customers, offering necessary technical and commercial documents for customers; participation in the conceptual design of user host equipment to realize maximally matching of host equipment with NGC products.
After-sale service
Based on NGC's product life cycle service concepts, we provide timely tracking and service, periodically visiting onsite and quick response, timely solving technical and product problems proposed by customers, providing technical training and relative technical support when needed, and offering utmost satisfactory high-quality services to customers through implementing the corporate ethic of "Take responsibility for users and society is taking responsibility for ourselves''.

On-sale service
service esp. communication during the manufacturing, logistic delivery and installation to ensure zero defect.

Other Support

Complete solutions for development, manufacturing, installation and debugging instructions, usage and maintenance training, spare parts, and technical reconstruction.

NGC provides also the evaluation, maintenance and overhauling of the old gearboxes after warranty. Such service is applied also to the non-NGC products so as to create the value for the customers.

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